Build a Bulletproof Return-to-Work Program: Your First Steps

An effective Return-to-Work program is simple, practical, and tailored to your business. The first and most critical step is to put your plan in writing.

A written plan moves your program from a vague idea to an official company policy. It sets clear expectations for everyone involved, from your employees to their doctors and your insurance carrier. More importantly, it demonstrates your commitment to your team’s well-being and ensures every injury is handled consistently and professionally.

Follow these two steps to build the foundation of your program.

Step 1: Draft Your Policy Statement

Your policy statement is your high-level commitment. It should be brief, clear, and posted where all employees can see it. This document is not about procedures; it’s about principle.

Your statement must accomplish three things:

• State your commitment to helping employees return to work safely and promptly after a work-related injury.
• Define your philosophy, which shows that you value your employees and their contribution to the company.
• Reinforce your focus on safety and injury prevention as a core business priority.

Step 2: Define Your Procedures and Responsibilities

Your procedures are the playbook for what happens after an injury. This document outlines, step-by-step, who does what, and when. Clarity here is essential to prevent confusion during a stressful time.

Your procedures must clearly define:

• The point person: Identify the single individual responsible for coordinating the return-to-work process and provide their contact information.
• The chain of command: Who must an injured employee notify, and what are the exact steps they need to follow?
• Paperwork responsibility: Who is in charge of completing and filing the official injury paperwork (the Employer’s First Report of Injury)?
• Communication: Who will maintain regular contact with the injured employee throughout their recovery?
• Transitional work: How will the company identify and offer medically-appropriate modified or light-duty assignments?
• Incident investigation: How will the injury be investigated to prevent it from happening again?
• What to expect: Briefly explain what the employee can expect from your insurance carrier and their treating physician.

Putting these elements in writing provides a clear roadmap that protects your employees and your business.