Pres, “I truly did not know exactly what to expect when Kevin and you visited our agency It was really good with great ideas. Very cool.” I certainly did not think our team would receive the follow up it has. The in-agency Institute and follow up has changed how some producers now do business, and the other producers are “coming around.” Working closely with Steve, a 14 – year producer, has absolutely moved Steve from quoting to just “having a persuasive conversation” with potential clients. This has paid off in his best production year. We’re excited you are revisiting and looking forward to more of our producers embracing the Institute process and changing the way employers see our agency and their insurance.