The Stakes: A massive residential property company with 5,800 units was stuck with a high Mod of 1.65. Their large broker had been asleep at the wheel, failing to perform a Mod review since 2002. The client felt the service was inadequate but didn’t know how to prove it .
The Investigation: The Advisor didn’t just look at the current year; they went back in time. They entered six years of historical data into their analysis software to compare the carrier’s “Loss Runs” against the Rating Bureau’s worksheets.
The Breakthrough: They found a goldmine of errors. Claims that had been settled were still listed as open. Clerical mistakes had gone uncorrected for years. The incumbent broker had simply never checked the math.
The Result: The Advisor secured credit revisions for four separate policy years. Total refunds and savings amounted to more than $176,000 .