Injury management program reduces annual losses from $163,675 to $6,074 for machine maintenance company Insured This machine maintenance company employs 130 people in five states and has annual revenues of approximately $9 million. Situation Because the company is a multi-state risk, injury management was becoming a problem, especially since there was no onsite claims supervisor at any of the locations. The result were claims totaling $163,675 in 2005. Assessment Certified WorkComp Advisors (CWCAs) reviewed the situation and determined that the company needed comprehensive injury management services. The company had a great HR department but lacked the needed knowledge for handling claims and did not realize how each claim affected the overall cost. Therefore, a plan was developed to treat each situation as if all the employees were under one roof. Solution A four-step process to handle employee injuries in multiple locations was established: 1. Trained a Designated Claims Coordinator to oversee ALL claims, instead of processing claims through individual HR Departments. 2. The Claims Coordinator is proactive and is the key contact with the injured worker, medical staff, HR Department and insurance adjuster. 3. Initiated a medical-clinical relationship in each state. 4. Implemented a Zero Loss Time program by having jobs inter-related to expedite a quicker return to work. Result By working with the Certified WorkComp Advisors, the company saw losses of $163,675 in 2005 drop to $18,611 in 2006 and $6,074 in 2007. In addition, the Mod, which was at .97 in 2006, is expected to drop to .83 in 2008 that will result in an annual savings of $51,334.