Injury management program reduces annual losses from
$163,675 to $6,074 for machine maintenance company
Insured
This machine maintenance company employs 130 people in five
states and has annual revenues of approximately $9 million.
Situation
Because the company is a multi-state risk, injury management
was becoming a problem, especially since there was no onsite
claims supervisor at any of the locations. The result were claims
totaling $163,675 in 2005.
Assessment
Certified WorkComp Advisors (CWCAs) reviewed the situation and
determined that the company needed comprehensive injury management
services. The company had a great HR department but lacked the
needed knowledge for handling claims and did not realize how
each claim affected the overall cost. Therefore, a plan was
developed to treat each situation as if all the employees were
under one roof.
Solution
A four-step process to handle employee injuries in multiple
locations was established:
1. Trained a Designated Claims Coordinator to oversee ALL claims,
instead of processing claims through individual HR Departments.
2. The Claims Coordinator is proactive and is the key contact
with the injured worker, medical staff, HR Department and insurance
adjuster.
3. Initiated a medical-clinical relationship in each state.
4. Implemented a Zero Loss Time program by having jobs inter-related
to expedite a quicker return to work.
Result
By working with the Certified WorkComp Advisors, the company
saw losses of $163,675 in 2005 drop to $18,611 in 2006 and $6,074
in 2007. In addition, the Mod, which was at .97 in 2006, is
expected to drop to .83 in 2008 that will result in an annual
savings of $51,334.
