Is your response to an injured employee costing you money? “We’ve got an employee who’s abusing the system and we’re just about fed up. So are our people.” Every insurance agent has heard these words from frustrated employers who are certain injured workers are taking advantage of the Workers’ Compensation system. While we all know such abuses occur, they may be far less frequent than we may think, particularly when 90% of job related injuries are first-time occurrences. Very few employees have a pattern of multiple injuries. As a matter of fact, the vast majority of injured employees behave quite differently; they do as they are told. “We’ll get you to the emergency room,” says the supervisor. Or just as frequently, employees are sent to their own physicians. For most employers, that meets their obligation to care for the injured worker. But this isn’t the way employers run other aspects of their businesses. For example, before a contractor makes an equipment purchase, there’s a thorough due diligence process. Will the equipment produce the desired results? Will it operate efficiently where the company will use it? If it’s a manufacturing operation, material sourcing follows a rigorous set of standards and specifications. As someone has said, “Companies spend far more time selecting a copier than they do planning the medical support for injured workers.” This laissez faire approach to medical care is costly in dollars and lost productivity. Studies show that a worker who is out 10 to 12 weeks on Workers’ Comp rarely returns to the job. That means finding and training a replacement and that translates into even higher costs. Here’s the point: If nine out of 10 injuries are first time incidents, most employees don’t know what to do, what to expect or how to behave when they’re injured. There is no reason to assume that they will do anything other than what they are told. For example, if they are told to “go to the emergency room,” that’s where they will go. If the employee is asked, “Do you have a doctor?” and the injured worker says yes, then that’s where the worker will go. In the same way, if the injury is a sprain or strain, the doctor may prescribe “a few days off until you feel better,” hand the worker a prescription, set up an appointment in 10 days, and the worker follows orders. But this lack of activity may result in the worker telling the doctor at the next visit, “I’m still having pain.” Almost certainly the doctor will write a prescription for physical therapy. “Let’s see how you get along with this,” says the physician. Let’s make it very clear that physicians are not to blame. Beating up on doctors will not solve the problem. They are pressed for time and to keep costs down, even while wanting to respond to their patients in appropriate ways. Although the blame may seem misplaced, it rests squarely on the shoulders of employers. At the same time, the insurance agent responsible for Workers’ Compensation also bears a share of responsibility. Simply put, if you want to control the outcome, you must establish a process that produces the desired results. If you want the injured employee to heal quickly, then the task is to install a system that assures employees of the correct medical procedure—one that gets them back to work as quickly as possible. One of the key issues is locating a proper medical clinic close to the employer’s location that is committed to the philosophy that one of the greatest health risks is not being at work. In fact, as Level 5 WorkComp Advisors, we develop relationships with physicians who understand that “group health care” is different from Workers’ Compensation therapy. This is a significant issue as pointed out in a recent study by the Louisiana Workers’ Compensation Corporation, which revealed that the median cost for a claim treated by a Workers’ Comp- oriented facility was $3,015, yet for other physicians the cost was $5,793. Yet, the median time off was 34 days and 58 days respectfully. “The mean differences were statistically significant,” the report concludes. This is a worthy investment since it can facilitate getting the worker back on the job faster and thus reduce the overall costs. As the National Council on Compensation Insurance points out in its NCCI Research Brief, July 2005, “Medical-only claims that become lost-time claims cost an average of 40 times more than those that remain medical-only.” All this calls for a proactive approach to medical care for injured workers. Because it can make a significant difference both for the injured worker and in the cost of the claim, it is worth the effort. The process of engaging employer, medical provider and insurance agent deserves serious attention since it is perhaps the most critical component in reducing Workers’ Compensation costs, overcoming lost productivity and providing the proper care for the injured employee. Studies indicate that about 20% of job-related injuries are responsible for driving up 80% of the Workers’ Comp expenses. And conversely, it’s that same 20% that stands in the way of reducing costs. By providing proper care from the moment an injury occurs, employers take the most important step toward driving costs down.